Terms of Service

 

Dog Security  

Friendly/well-behaved dogs may be welcome to stay out while service is performed. The Client is responsible for securing aggressive and/or dangerous dogs. Service technicians maintain discretion not to enter a property if they feel unsafe or unable to complete job duties. 

 

Accessibility 

The Client is responsible for having the scoop area accessible when a technician arrives. Service technicians are not responsible for jumping, climbing, or crawling in order to enter a scoop area. If the scoop area is inaccessible upon arrival, the technician may attempt to knock/ring doorbell and send a text message one time. If no immediate answer or if scoop area cannot be made immediately accessible, the technician will move onto the next route stop. 

 

Schedules/Routes 

Visits are scheduled when a technician is in a certain area performing a weekly route. Accommodations may not be made for specific service days or times requested by the Client. Service appointments are set for a specific day of the week and do not guarantee a specified time of arrival. Route schedules are subject to change based on business need. 

 

Billing 

Recurring service is billed monthly for approximately 4.3 weeks each month. Billing calculation example: ($X) per weekly visit × 52 weeks per year ÷ 12 months per year = ($Y) per month. One-Time and Initial Cleans are billed based on time to complete service. The Client should inform Cut The Crap Pet Waste Removal LLC for necessary billing changes such as number of dogs or service frequency. 

 

Additional Area/Difficulty Fees 

Base pricing for recurring service includes a scoop area up to 5000 square feet based on reasonably well maintained yard conditions. Additional charges may apply for scoop areas greater than 5000 square feet and/or multiple obstructions such as numerous trees, leaves, debris, yard equipment, playsets, uncut grass, etc. Additional charges may apply for effort necessary to remove waste from non-grassy areas such as rock/flower beds, concrete/cement, wood decks, etc. or if waste production is unusually excessive for the number of dogs being billed. 

 

Payment 

Invoices for recurring service are due the 14th of every month. Monthly invoices cover service from the 15th of the month due until the 14th of the following month. Service cycle example: (July 15th – August 14th). One Time/Initial Clean invoices are due upon receipt and/or before visit. Payments are only accepted via the electronic payment methods available directly through the invoice. A manual processing fee may apply if exceptions are made for payment methods not available on the invoice. 

 

Non-Payment 

Recurring service visits will be suspended if payment is not received before start of service cycle on the 15th. Service visits may resume after payment has been made. Past due invoices for recurring service will be canceled before end of calendar month. One-Time/Initial clean (deposit) invoices will be canceled if not paid before visit date. A late fee may apply 14 days past due for any unpaid service completed. Past due invoices beyond 90 days may be sent to a collection agency. Cut The Crap Pet Waste Removal LLC ultimately reserves the right not to complete any service not paid in full. 

 

Notifications 

The Client may opt in/out of receiving text notifications for account related (non-marketing) information pursuant to federal and local laws. Cut The Crap Pet Waste Removal LLC prefers to send text notifications before arriving for service and another text upon completion with a picture of the *latched gate if applicable. (*A gate latch is defined as an operational mechanism or device specifically manufactured to secure the type of gate to which installed) Gate latches not accessible from the outside may not be secured by technician. Job completion texts may not be sent if a home resident is present when technician is leaving. 

 

Cancelation 

Cut The Crap Pet Waste Removal LLC or the Client may cancel service at any time. The Client is responsible for notifying Cut The Crap Pet Waste Removal LLC to cancel service at least 48 hours before the next scheduled visit to receive a refund for the next visit. Any remaining pre-paid visits beyond 48 hours of cancelation will be refunded per client request. Services canceled for more than 30 days will be subject to Initial Clean fees upon reinstatement. 

 

Skipped Visits 

Visits may occasionally be skipped for weather cancelations, vacations, holidays, suspensions, etc. Refunds for skipped visits will be granted per Client request if dogs were absent or waste was removed by another means during missed service. Skipped visits requested by the Client require at least 48 hours notice to Cut The Crap Pet Waste Removal LLC before scheduled visit for refund eligibility. 

 

Inclement Weather 

Cut The Crap Pet Waste Removal LLC attempts best reasonable effort to complete routes based on weather conditions. Visits may be rescheduled or missed waste will be collected during the next regularly scheduled visit if weather conditions propose a safety risk or make waste collection unreasonable. 

 

Holidays 

Cut The Crap Pet Waste Removal LLC may close service routes on select holidays. An effort may be made to adjust scheduling during the holiday week to complete visits which would normally fall on the holiday. 

 

Vacation/Business Retreat 

Cut The Crap Pet Waste Removal LLC may close service routes for one week up to two times per year for employee vacation or company business retreat. Uncollected waste will be collected upon returning visits. 

 

Animal Health 

Cut The Crap Pet Waste Removal LLC attempts to inform clients if recognizing consistent irregular waste or possible causes for health concerns during waste collection. The Client is responsible for informing Cut The Crap Pet Waste Removal LLC if an animal being serviced contracts a contagious illness which may be harmful to humans or other animals. Service may need suspended until the animal receives a clean bill of health from a qualified veterinarian. 

 

Missed Waste 

Cut The Crap Pet Waste Removal LLC is committed to providing a reasonable effort to remove dog waste based on the amount of dogs and service time being billed. Some waste may be missed due to yard conditions, difficult to find waste, human error, or unsolidified waste. 

 

Insurance/Liability 

Crap Pet Waste Removal LLC carries general liability insurance for services provided. The Client may be liable for safety risks such as property hazards, dog inflicted injuries, or damage/losses sustained as a result of their negligence or actions for which they could be responsible. 

 

Parking 

Cut The Crap Pet Waste Removal LLC attempts to park service vehicles on public roads off Client’s property when reasonable. Parking on the Client’s property may be necessary in rural areas, large estates, or where street parking may not be practical. 

 

Updates to Terms 

Cut The Crap Pet Waste Removal LLC may periodically update Terms of Service. The most recent and updated Terms of Service will be posted at www.cutthecrapok.com/terms. 

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-Terms effective January 1st, 2026