Terms of Service

 

Dog Security

We love dogs at Cut The Crap Pet Waste Removal LLC!! Friendly/well-behaved dogs may be welcome to stay out while service is performed. The client is responsible for securing aggressive and/or dangerous dogs. Service technicians maintain discretion not to enter a property if they feel unsafe or unable to complete job duties.

 

Notifications

Cut The Crap Pet Waste Removal LLC will send text notifications before arriving for service. Another text will be sent upon completion with a picture of the *latched gate. (if applicable) *A gate latch is defined as a mechanism or device specifically manufactured to secure the type of gate to which installed. (items such as bungee cords, bricks, ropes, malfunctioning or inoperable latches, etc. are not considered properly secured gates) Gate latches not accessible from the outside may not be secured by technician. Job completion texts may not be sent if a home resident is present when technician is leaving.

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Accessibility

The client is responsible for having the scoop area accessible when a technician arrives. Service technicians are not responsible for jumping, climbing, or crawling in order to enter a scoop area. If the scoop area is inaccessible upon arrival, the technician may attempt to knock/ring doorbell and send a text message one time. If no immediate answer or if scoop area cannot be made immediately accessible, the technician will move onto the next route stop. The missed waste will be double-scooped upon the next scheduled visit.

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Schedules/Routes

Schedules are route based similar to a residential trash service. Visits are scheduled when a technician is in a certain area performing a weekly route. Accommodations may not be made for specific service days or times requested by the client. Appointments for recurring service are set for a specific day of the week and do not guarantee a specified time of arrival. Route schedules are subject to change based on business need.

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Inclement Weather

Cut The Crap Pet Waste Removal LLC attempts best reasonable effort to complete routes based on weather conditions. Visits may either be rescheduled if possible or missed waste will be collected during the next regularly scheduled visit if weather conditions propose a safety risk or make waste collection unreasonable.

 

Billing

Recurring service is billed monthly for approximately 4.3 weeks each month. Billing for Weekly Service is calculated as follows ($X) per visit × 52 weeks per year ÷ 12 months per year = ($Y) per month. Billing for Every Other Week Service is calculated as follows ($X) per visit × 26 visits per year ÷ 12 months per year = ($Y) per month. Billing for 2x Weekly Service is calculated as follows ($X) per visit × 104 visits per year ÷ 12 months per year = ($Y) per month. One-Time and initial cleans are billed based on time to complete service. The client should inform Cut The Crap Pet Waste Removal LLC for necessary billing changes such as number of dogs or service frequency.

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Additional Area/Difficulty Fees

Base pricing for recurring service includes a scoop area up to 5000 square feet based on reasonably well maintained yard conditions. Additional charges may apply for scoop areas greater than 5000 square feet and/or multiple obstructions such as numerous trees, leaves, debris, yard equipment, playsets, uncut grass, etc. Additional charges may apply for effort necessary to remove waste from non-grassy areas such as rock/flower beds, concrete/cement, wood decks, etc. or if waste production is unusually excessive for the number of dogs being billed.

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Payments

Payments for recurring service are due on the 15th of every month. Prepaid monthly invoice payments cover service from the 15th of the month due until the 14th of the following month. Bill cycle example: (July 15th – August 14th). Payments are accepted via the electronic payment methods available directly through the invoice. An auto-pay option is available for credit and debit card payments. Cash, checks, or other payment methods not available on the invoice are not accepted. If exceptions are made for payment methods not available on the invoice, a manual processing fee may apply.

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Non-Payment

A late fee may be applied 10 days after due date. Service is subject to cancelation before the next invoice is issued if current bill cycle is not paid before end of calendar month as standard practice. Charges for any uncompleted visits on past due invoices will still apply. Waste missed due to uncompleted visits will be removed on the next visit if service is reinstated. Full payment for the past due amount plus upcoming/current bill cycle must be paid to reinstate service. Cut The Crap Pet Waste Removal LLC may charge the client's credit or debit card on file for past due invoices if the client has elected to save payment information. Unpaid invoices beyond 60 days past due date may be sent to a collection agency. Cut The Crap Pet Waste Removal LLC ultimately reserves the right not to complete any service not paid in full.

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Cancelation

Cut The Crap Pet Waste Removal LLC or the client may cancel service at any time. The client is responsible for notifying Cut The Crap Pet Waste Removal LLC to cancel service within 48 hours of the next scheduled visit to receive a refund for the next visit. Any remaining paid visits beyond 48 hours of cancelation will be refunded per client request. Uncompleted visit refunds apply to accounts canceled in good standing. Services canceled for non-payment are subject to the terms in the non-payment section above. Services canceled for more than 30 days will be subject to initial clean fees upon reinstatement.

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Skipped Visits

Refunds for skipped visits will be granted per client request if dogs were absent or waste was removed by another means during missed service. The client is responsible for notifying Cut The Crap Pet Waste Removal LLC within 48 hours of scheduled visit needing skipped to be eligible for refund. Skipped visits due to request of Cut The Crap Pet Waste Removal LLC do not require 48 hour notification from client for refund eligibility.

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Missed Waste

Cut The Crap Pet Waste Removal LLC is committed to providing a reasonable effort to remove dog waste based on the amount of dogs and service time being billed. Some waste may be missed due to yard conditions, difficult to find waste, human error, or unsolidified waste.

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Parking

Cut The Crap Pet Waste Removal LLC attempts to park service vehicles on public roads off client’s property when reasonable. Parking on a client’s property may be necessary in rural areas, large estates, or where street parking may not be practical.

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Animal Health

Cut The Crap Pet Waste Removal LLC attempts to inform clients if recognizing consistent irregular waste or possible causes for health concerns during waste collection. The client is responsible for informing Cut The Crap Pet Waste Removal LLC if an animal being serviced contracts a contagious illness that may be harmful to humans or other animals. Service may need suspended until the animal receives a clean bill of health from a qualified veterinarian.

 

Insurance/Liability

Crap Pet Waste Removal LLC carries general liability insurance for services provided. The client may be liable for safety risks such as property hazards, dog inflicted injuries, or damage/losses sustained as a result of their negligence or actions for which they could be responsible.

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Holidays

Cut The Crap Pet Waste Removal LLC will close service routes on Independence Day, Thanksgiving, and Christmas Day. An effort may be made to adjust scheduling during the holiday week to complete visits which would normally fall on the holiday.

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Vacation/Business Retreat

Cut The Crap Pet Waste Removal LLC may close service routes for one week up to two times per year for employee vacation or company business retreat. Uncollected waste will be collected upon returning visits. Refunds for missed visits will be granted per client request if dogs were absent or waste was removed by another means during missed service.

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-Terms of Service last updated on 2/10/2025